Information disclosure in OTRS



Published: 2020-03-10 | Updated: 2021-04-01
Risk Low
Patch available YES
Number of vulnerabilities 1
CVE ID CVE-2019-13457
CWE ID CWE-200
Exploitation vector Network
Public exploit N/A
Vulnerable software
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OTRS
Web applications / Other software

Vendor otrs.org

Security Advisory

This security advisory describes one low risk vulnerability.

1) Information disclosure

Risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: CVE-2019-13457

CWE-ID: CWE-200 - Information Exposure

Exploit availability: No

Description

The vulnerability allows a remote authenticated user to gain access to sensitive information.

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

Mitigation

Install update from vendor's website.

Vulnerable software versions

OTRS: 1.0.2b

CPE External links

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://otrs.com/release-notes/otrs-security-advisory-2019-11/
https://www.otrs.com/category/release-and-security-notes-en/

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.



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