This security advisory describes one low risk vulnerability.
CWE-200 - Information Exposure
Exploit availability: NoDescription
The vulnerability allows a remote authenticated user to gain access to sensitive information.
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.Mitigation
Install update from vendor's website.Vulnerable software versions
Can this vulnerability be exploited remotely?
Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.
Is there known malware, which exploits this vulnerability?
No. We are not aware of malware exploiting this vulnerability.