Multiple vulnerabilities in osTicket



| Updated: 2020-05-28
Risk Low
Patch available YES
Number of vulnerabilities 3
CVE-ID CVE-2020-12629
CWE-ID CWE-79
Exploitation vector Network
Public exploit Public exploit code for vulnerability #1 is available.
Public exploit code for vulnerability #2 is available.
Public exploit code for vulnerability #3 is available.
Vulnerable software
 osTicket
Other software / Other software solutions

Vendor osTicket.com

Security Bulletin

This security bulletin contains information about 3 vulnerabilities.

Updated 28.05.2020
Added vulnerabilities #2-3

1) Cross-site scripting

EUVDB-ID: #VU27509

Risk: Low

CVSSv4.0: 2 [CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:A/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N/E:P/U:Clear]

CVE-ID: CVE-2020-12629

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: Yes

Description

The disclosed vulnerability allows a remote attacker to perform cross-site scripting (XSS) attacks.

The vulnerability exists due to insufficient sanitization of user-supplied data in the SLA Name in the "include/class.sla.php" file. A remote attacker can trick the victim to follow a specially crafted link and execute arbitrary HTML and script code in user's browser in context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation

Install update from vendor's website.

Vulnerable software versions

osTicket: 1.0 - 1.14.1

CPE2.3 External links

https://github.com/osticket/osticket/commit/fc4c8608fa122f38673b9dddcb8fef4a15a9c884
https://github.com/osTicket/osTicket/compare/v1.14.1...v1.14.2


Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability. However, proof of concept for this vulnerability is available.

2) Stored cross-site scripting

EUVDB-ID: #VU28307

Risk: Low

CVSSv4.0: 5.5 [CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N/E:P/U:Clear]

CVE-ID: N/A

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No

Description

The disclosed vulnerability allows a remote attacker to perform cross-site scripting (XSS) attacks.

The vulnerability exists due to insufficient sanitization of user-supplied data in the "Ticket Queue" functionality. A remote attacker can inject and execute arbitrary HTML and script code in user's browser in context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

osTicket: 1.14.1

CPE2.3 External links

https://www.exploit-db.com/exploits/48524/
https://github.com/osTicket/osTicket/commit/6c724ea3fe352d10d457d334dc054ef81917fde1


Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability. However, proof of concept for this vulnerability is available.

3) Stored cross-site scripting

EUVDB-ID: #VU28308

Risk: Low

CVSSv4.0: 5.5 [CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N/E:P/U:Clear]

CVE-ID: N/A

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No

Description

The disclosed vulnerability allows a remote attacker to perform cross-site scripting (XSS) attacks.

The vulnerability exists due to insufficient sanitization of user-supplied data in the "Saved Searches" functionality. A remote attacker can inject and execute arbitrary HTML and script code in user's browser in context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

osTicket: 1.14.1

CPE2.3 External links

https://www.exploit-db.com/exploits/48525/
https://github.com/osTicket/osTicket/commit/d54cca0b265128f119b6c398575175cb10cf1754


Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability. However, proof of concept for this vulnerability is available.



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