Insufficient logging in ServiceDesk Plus

1) Insufficient Logging

EUVDB-ID: #VU74788

Risk: Low

CVSSv4.0: 1.7 [CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:N/VI:L/VA:N/SC:N/SI:N/SA:N/E:U/U:Clear]

CVE-ID: N/A

CWE-ID: CWE-778 - Insufficient Logging

Exploit availability: No

Description

The vulnerability allows a remote attacker to conceal their activity.

The vulnerability exists due to authorization token is not logged if it is passed via HTTP headers. A remote attacker can conceal their activity within the application by sending the authorization token via HTTP header.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus: 14.0 14000 - 14.2 14200

CPE2.3

• cpe:2.3:a:zohocorp:zoho_manageengine_servicedesk_plus:14.0:14000:*:*:*:*:*:*
• cpe:2.3:a:zohocorp:zoho_manageengine_servicedesk_plus:14.0:14001:*:*:*:*:*:*
• cpe:2.3:a:zohocorp:zoho_manageengine_servicedesk_plus:14.0:14002:*:*:*:*:*:*

External links

https://www.manageengine.com/products/service-desk/on-premises/readme.html#14201

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.