#VU103298 Improper input validation in Oracle Customer Care - CVE-2025-21516

Vulnerability identifier: #VU103298

Vulnerability risk: High

CVSSv4.0: 6.2 [CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N/E:U/U:Amber]

CVE-ID: CVE-2025-21516

CWE-ID: CWE-20

Exploitation vector: Network

Exploit availability: No

Vulnerable software:
Oracle Customer Care
Web applications / E-Commerce systems

Vendor: Oracle

Description

The vulnerability allows a remote authenticated user to read and manipulate data.

The vulnerability exists due to improper input validation within the Service Requests component in Oracle Customer Care. A remote authenticated user can exploit this vulnerability to read and manipulate data.

Mitigation
Install updates from vendor's website.

Vulnerable software versions

Oracle Customer Care: 12.2.5 - 12.2.13

---

External links
https://www.oracle.com/security-alerts/cpujan2025.html

---

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.