#VU71508 Inclusion of Sensitive Information in Log Files in Zoho ManageEngine ServiceDesk Plus

Vulnerability identifier: #VU71508

Vulnerability risk: Low

CVSSv4.0: 1.1 [CVSS:4.0/AV:L/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:U/U:Clear]

CVE-ID: N/A

CWE-ID: CWE-532

Exploitation vector: Local

Exploit availability: No

Vulnerable software:
Zoho ManageEngine ServiceDesk Plus
Web applications / Remote management & hosting panels

Vendor: Zoho Corporation

Description

The vulnerability allows a local user to gain access to sensitive information.

The vulnerability exists due to software stores sensitive information into log files. A local user can read the log files and gain access to sensitive data.

Mitigation
Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus: 14.0 14000 - 14.1 14103

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External links
https://www.manageengine.com/products/service-desk/on-premises/readme.html#14104

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Q & A

Can this vulnerability be exploited remotely?

No. This vulnerability can be exploited locally. The attacker should have authentication credentials and successfully authenticate on the system.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.