#VU71509 Improper Authentication in Zoho ManageEngine ServiceDesk Plus

Vulnerability identifier: #VU71509

Vulnerability risk: Low

CVSSv4.0: 0.6 [CVSS:4.0/AV:N/AC:L/AT:P/PR:L/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N/E:U/U:Clear]

CVE-ID: N/A

CWE-ID: CWE-287

Exploitation vector: Network

Exploit availability: No

Vulnerable software:
Zoho ManageEngine ServiceDesk Plus
Web applications / Remote management & hosting panels

Vendor: Zoho Corporation

Description

The vulnerability allows a remote attacker to bypass authentication process.

The vulnerability exists due to an error in Two-Factor Authentication login page. A remote attacker can bypass 2FA authentication process and gain unauthorized access to the application.

Mitigation
Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus: 14.0 14000 - 14.1 14103

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External links
https://www.manageengine.com/products/service-desk/on-premises/readme.html#14104

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Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.